Frotcom is helping Sharrcem to keep a high standard of customer service
Sharrcem has adopted Frotcom as an easy way to monitor its assets while assuring customer satisfaction.
Operating since 1936, Sharrcem is the leading producer and supplier of cement in Kosovo. After being acquired by TITAN Group in 2010, Sharrcem has significantly upgraded its technology and techniques for the production of raw materials and cement and initiated the application of high standards, integrated at all operating levels.
In order to keep up with the high standards demands, Sharrcem needed a way to track their cement trailers, ensuring the customer receives the correct amount of product at the right time and place.
Mr. Arian Qamili, Sales Representative at Sharrcem TITAN Group was responsible for researching the available solutions for trailers tracking, carefully analysing the existing options. After all the analysis, Frotcom was chosen as the best solution to provide the company with a clear view of the monitored trailers and a set of comprehensive reports designed to help better manage the trailers’ operations.
“Frotcom is new to us, but we are very satisfied. The full training and support were excellent. I’m impressed with how easy the training process was. Additionally, Frotcom is helping us to monitor our trailers while improving the transport process to the clients and ensuring that drivers are arriving on time" ,said Mr. Arian Qamili.
Sharrcem is looking at utilizing more Frotcom’s features and modules in the whole fleet.