Description
Frotcom International SA is a Portuguese company active in the development of Fleet Management systems (Telematics). Our software, Frotcom, is currently sold in 40+ countries around the world, through a network of Frotcom Certified Partners.
The Team
You will be working at our headquarters in Carnaxide, Portugal, where we have a team of 40 #amazing# people, working in areas such as Software Development, Account Management, Logistics, Marketing, and Administration, among others.
Our strong points? We believe in being focused, and that success comes if we provide the solution users want. We firmly believe in teamwork and in learning from our mistakes. We work ethically and fairly, and that is why people tend to stay with us.
The Job
You will join a cross-functional team, and your role will be to provide technical assistance to Frotcom Partners. You will manage and control system related problems or questions, tracking and reporting in the form of support tickets, emails, and direct phone calls. If information is not available, you will undertake all efforts to research and establish the information needed.
So, what will you be doing as a Partner Support - Technical Support Specialist?
To perform this job successfully you must be able to execute the following tasks:
The Team
You will be working at our headquarters in Carnaxide, Portugal, where we have a team of 40 #amazing# people, working in areas such as Software Development, Account Management, Logistics, Marketing, and Administration, among others.
Our strong points? We believe in being focused, and that success comes if we provide the solution users want. We firmly believe in teamwork and in learning from our mistakes. We work ethically and fairly, and that is why people tend to stay with us.
The Job
You will join a cross-functional team, and your role will be to provide technical assistance to Frotcom Partners. You will manage and control system related problems or questions, tracking and reporting in the form of support tickets, emails, and direct phone calls. If information is not available, you will undertake all efforts to research and establish the information needed.
So, what will you be doing as a Partner Support - Technical Support Specialist?
To perform this job successfully you must be able to execute the following tasks:
- Assist Partners in determining problems, and provide resolutions on technical problems;
- Provide first-level technical support on Frotcom software and applications, supplied products the accessories using documented procedures and available tools;
- Use troubleshooting techniques and tools to identify technical defects/issues;
- Actively support the Partner in all aspects through to problem resolution, keeping the Partner informed and updated throughout life of incident;
- Ensure proper escalation procedures;
- Communicate all bugs to our Quality Assurance and Development Teams as in line with current processes;
- Perform assigned functions according to standardized policies and procedures;
- Maintain knowledge of Frotcom's product line and service offerings;
- Attend required technical training sessions;
- Comply with schedule adherence to ensure overall service level targets are achieved.
Requirements
Wondering what skills are needed?
Here they are:
Excellent computer skills, including experience with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Experience supporting Internet-based applications.
Understanding of GPS, GSM/GPRS, TCP/IP, and very basic electronics.
Excellent in verbal and written English is a must.
Other valued skills
The Partner Support - Technical Support Specialist must have a College Degree and a minimum of 2 years of experience at similar functions (technical certifications are preferred).
Here they are:
Excellent computer skills, including experience with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Experience supporting Internet-based applications.
Understanding of GPS, GSM/GPRS, TCP/IP, and very basic electronics.
Excellent in verbal and written English is a must.
Other valued skills
The Partner Support - Technical Support Specialist must have a College Degree and a minimum of 2 years of experience at similar functions (technical certifications are preferred).
- Analytical skills that will allow the operative to recognize a system issue quickly and deal with it the most efficient manner.
- Excellent communication, interpersonal, organizational, and presentation skills.
- Ability to work well under pressure and manage multiple tasks.
- Self-motivated, detail-oriented, and organized.
Benefits
What do we offer?
- Opportunity to join a fast-growing and successful company that really cares about their team.
- Great opportunity for professional growth.
- Join a dynamic, cohesive team with a high spirit of teamwork
- Have a rewarding job with a real impact on the company’s performance
- Gain experience in a successful company, with distribution all over the world
- Work closely with a team of intelligent and friendly people
- Attractive compensation