Description
Frotcom International SA is a Portuguese company active in the development of Fleet Management systems (Telematics). Our software, Frotcom, is currently sold in 30+ countries around the world, through a network of Frotcom Certified Partners.
The Team
You will be working in our office in Carnaxide, Portugal, where we have a team of 40 #amazing #people, working in areas such as Software Development, Account Management, Logistics, Marketing, and Administration, among others.
Our strong points? We believe in being focused, and that success comes if we provide the solution users want. We firmly believe in teamwork and in learning from our mistakes. We work ethically and fairly and that is why people tend to stay with us.
The Job
You will be joining a motivated software agile driven team. You will bridge product and business logic knowledge with the technical implementation, to perform deep and thorough troubleshooting and analysis of problems, providing Level 3 support over backend APIs, workers and data processors, both to Support and Development teams.
So, what will you be doing as a Senior Backend Support Analyst?
To perform this job successfully you must be able to execute the following tasks:
The Team
You will be working in our office in Carnaxide, Portugal, where we have a team of 40 #amazing #people, working in areas such as Software Development, Account Management, Logistics, Marketing, and Administration, among others.
Our strong points? We believe in being focused, and that success comes if we provide the solution users want. We firmly believe in teamwork and in learning from our mistakes. We work ethically and fairly and that is why people tend to stay with us.
The Job
You will be joining a motivated software agile driven team. You will bridge product and business logic knowledge with the technical implementation, to perform deep and thorough troubleshooting and analysis of problems, providing Level 3 support over backend APIs, workers and data processors, both to Support and Development teams.
So, what will you be doing as a Senior Backend Support Analyst?
To perform this job successfully you must be able to execute the following tasks:
- Analyze bugs reported by the Support team; in doing so, check log files, inspect source code and query databases to determine the route cause;
- Assist support team in understanding when a reported case configures a bug;
- Provide guidance to the Backend team on the correction of the reported issues, or when in possession of the necessary knowledge, solve the reported issues;
- Provide support to third party integrators using Frotcom API’s;
- Assist CTO by providing suggestions on technological improvements, including tools, frameworks, logging, and monitoring;
- Collaborate with DBA and Systems Administrator aiming at maximizing service level to customers.
Requirements
Wondering what skills are needed? Here they are:
The Senior Backend Support Analyst must have:
- Experience in .NET and .NET Core development, Azure Storage, Azure EventHub, SQL Server, Rest API, Security Principles, Object-Oriented Design;
- Basic understanding of front-end technologies such as HTML5, Vue.js and TypeScript, and also mobile platforms Android and iOS;
- Experience with team development tools such as JIRA, Confluence, BitBucket, NuGET or similar.
The Senior Backend Support Analyst must have:
- Computer Science graduation and 5+ years of professional experience with similar responsibilities
- A true passion for problem-solving;
- Acute troubleshooting and problem-solving aptitude;
- Willingness to learn how stuff works by fixing it;
- Teamwork, Leadership, verbal communication (Portuguese and English);
Benefits
What do we offer?
- Opportunity to join a fast-growing and successful company that really cares about the team.
- Great opportunity for professional growth.
- Join a dynamic, cohesive team with a high spirit of teamwork.
- Have a rewarding job with a real impact on the company’s performance.
- Gain experience in a successful company, with distribution all over the world.
- Work closely with a team of intelligent and friendly people.
- Attractive compensation.