Quality policy

Frotcom International’s mission is to integrate state-of-the-art telematics with user-friendly software and powerful analytics algorithms, providing a comprehensive SaaS fleet intelligence toolkit which will enable companies to optimize their fleets’ performances.

Our vision is that in an ever competitive market, companies will need intelligent tools to ensure the efficient use of their fleets, thus maximizing productivity and safety, at the same time minimizing costs and improving customer satisfaction.

To fulfil that need, we aim at continuously improving the effectiveness of our management system, according to the legal requirements applicable to our activity. Hence, the following orienting principles have been established:

CUSTOMER SATISFACTION

We seek to continuously search the market in order to identify and anticipate the needs of our customers, adapting our offer, increasing the customer’s satisfaction and promoting longevity in commercial relations.

SUPPLIER SATISFACTION

We believe it is important to maintain a healthy relationship with our suppliers, with mutual trust, allowing to maintain relations that favor the development of business opportunities, in order to assure the improvement of the quality and effectiveness of our services.

EMPLOYEE SATISFACTION

We also promote the personal and professional development of our employees, encouraging their participation in the implementation of actions that aim to improve the Quality, maintaining a work environment suited to the demands of their professional performances.

BUSINESS MODEL SATISFACTION

We promote the continuous improvement of the company’s processes in order to offer services of greater value for the customer, by monitoring and evaluating the stablished objectives.