Quality policy
Frotcom International’s mission is to integrate state-of-the-art telematics with user-friendly
software and powerful analytics algorithms, providing a comprehensive SaaS fleet intelligence
toolkit which will enable companies to optimize their fleets’ performances.
Our vision is that in an ever competitive market, companies will need intelligent tools to ensure the
efficient use of their fleets, thus maximizing productivity and safety, at the same time minimizing
costs and improving customer satisfaction.
To fulfil that need, we aim at continuously improving the effectiveness of our management system,
according to the legal requirements applicable to our activity. Hence, the following orienting
principles have been established:
CUSTOMER SATISFACTION
We seek to continuously search the market in order to identify and anticipate the needs of our
customers, adapting our offer, increasing the customer’s satisfaction and promoting longevity in
commercial relations.
SUPPLIER SATISFACTION
We believe it is important to maintain a healthy relationship with our suppliers, with mutual trust,
allowing to maintain relations that favor the development of business opportunities, in order to
assure the improvement of the quality and effectiveness of our services.
EMPLOYEE SATISFACTION
We also promote the personal and professional development of our employees, encouraging their
participation in the implementation of actions that aim to improve the Quality, maintaining a work
environment suited to the demands of their professional performances.
BUSINESS MODEL SATISFACTION
We promote the continuous improvement of the company’s processes in order to offer services of
greater value for the customer, by monitoring and evaluating the stablished objectives.
software and powerful analytics algorithms, providing a comprehensive SaaS fleet intelligence
toolkit which will enable companies to optimize their fleets’ performances.
Our vision is that in an ever competitive market, companies will need intelligent tools to ensure the
efficient use of their fleets, thus maximizing productivity and safety, at the same time minimizing
costs and improving customer satisfaction.
To fulfil that need, we aim at continuously improving the effectiveness of our management system,
according to the legal requirements applicable to our activity. Hence, the following orienting
principles have been established:
CUSTOMER SATISFACTION
We seek to continuously search the market in order to identify and anticipate the needs of our
customers, adapting our offer, increasing the customer’s satisfaction and promoting longevity in
commercial relations.
SUPPLIER SATISFACTION
We believe it is important to maintain a healthy relationship with our suppliers, with mutual trust,
allowing to maintain relations that favor the development of business opportunities, in order to
assure the improvement of the quality and effectiveness of our services.
EMPLOYEE SATISFACTION
We also promote the personal and professional development of our employees, encouraging their
participation in the implementation of actions that aim to improve the Quality, maintaining a work
environment suited to the demands of their professional performances.
BUSINESS MODEL SATISFACTION
We promote the continuous improvement of the company’s processes in order to offer services of
greater value for the customer, by monitoring and evaluating the stablished objectives.