Frotcom International rolls out Quality Policy

Frotcom International is preparing to follow up an amazing year with the launch of a company-wide Quality Management System (QMS) guided by the principles and goals mapped out in the newly minted Frotcom Quality Policy.

Whilst challenging to implement, a certified QMS is a proven asset, fostering growth and visibility in an increasingly demanding marketplace. Internally, not only does a QMS represent a significant competitive advantage and promote best practices, but it effectively translates to cost and time savings, improved product quality, and reduced operating risks.

Frotcom International’s Quality Policy and Management System will apply for an internationally recognized ISO 9001:2015 certificate in the coming months, and will bring a whole new level of added brand value and recognition among industry partners as well as current and potential future customers.

QUALITY POLICY

Frotcom International’s mission is to integrate state-of-the-art telematics with user-friendly software and powerful analytics algorithms, providing a comprehensive SaaS fleet intelligence toolkit which will enable companies to optimize their fleets’ performances.

Our vision is that in an ever competitive market, companies will need intelligent tools to ensure the efficient use of their fleets, thus maximizing productivity and safety, at the same time minimizing costs and improving customer satisfaction.

To fulfill that need, we aim at continuously improving the effectiveness of our management system, according to the legal requirements applicable to our field. Hence, the following guiding principles have been established:
 

CUSTOMER SATISFACTION

We seek to continuously research the market in order to identify and anticipate the needs of our customers, adapting our offer, increasing the customer’s satisfaction and promoting longevity in commercial relations.
 

SUPPLIER SATISFACTION

We believe it is important to maintain a healthy relationship with our suppliers, building mutual trust and allowing us to maintain relations that favor the development of business opportunities, in order to ensure the improvement of the quality and effectiveness of our services.

EMPLOYEE SATISFACTION

We also promote the personal and professional development of our employees, encouraging their participation in the implementation of actions that aim to improve the Quality, maintaining a work environment suited to the demands of their professional performances.

BUSINESS MODEL SATISFACTION

We promote the continuous improvement of the company’s processes in order to offer services of greater value for the customer, by monitoring and evaluating the established objectives.