E.A.L Man Hin & Sons Improves Field Reporting with Frotcom

Learn how E.A.L Man Hin & Sons streamlined field activity reporting and gained real-time visibility over sales and merchandising operations by using Frotcom.

E.A.L Man Hin & Sons Ltd is a well-established consumer goods distribution company in Mauritius, supporting daily sales and merchandising operations across the island. With field teams constantly on the move, the company needed a reliable way to ensure accurate reporting, operational visibility, and effective coordination to maintain service quality, operational efficiency, and support business growth.

Client Goals and Challenges

As operations expanded, managing field activity reporting became increasingly challenging. Sales representatives and merchandisers were reporting daily tasks through WhatsApp messages, which, while fast, lacked structure and consistency. This made it difficult for managers to consolidate information, track performance, and maintain a reliable operational overview.

The company identified several key challenges:

• Lack of a structured and centralized reporting process;
• Difficulty in tracking sales and merchandising activities in real time;
• Limited visibility into field operations and task completion;
• Dependence on informal communication channels for operational reporting.

To support growth and enhance efficiency, the company required a solution that could standardize reporting, improve visibility, and streamline daily workflows for both field teams and managers.

Client Benefits

E.A.L Man Hin & Sons Ltd selected Frotcom with a strong focus on the Forms module within the Driver App, to digitize and structure all field reporting activities. 

Using customized digital forms, field teams were able to report key operational data in a consistent and structured way, including:

• Visit confirmations,
• Merchandising checks,
• Stock verification,
• Promotional activity reporting,
• Field observations and occurrences.

With Frotcom, E.A.L Man Hin & Sons achieved clear improvements in daily operations:

• Real-time visibility into field activities through centralized reporting;
• Consistent and structured data, replacing fragmented messages;
• Improved coordination between field teams and management;
• Easier analysis of activities and performance trends;
• A more professional and reliable reporting process across the organization.

By replacing informal communication with standardized digital forms, managers gained a clear, actionable view of operations, supporting better decision-making and stronger operational control.

Nicholas Gentil, IT Officer at E.A.L Man Hin & Sons, said:

“What used to be a flood of WhatsApp messages is now a clean, structured view of our field activities. It’s more professional, more efficient, and gives us the clarity we need to grow.”

Looking to improve visibility and coordination across your field operations? Discover how Frotcom’s fleet management solutions can help you streamline reporting, gain real-time insight, and manage daily activities more efficiently.