Provide an Exceptional Service to Your Customers

Main fleet activities

In today’s highly competitive business environment, outstanding customer service is more important than ever. You must offer a consistent, high-quality service experience, to retain and grow your customer base. Here’s how Frotcom helps you achieve that:

Stay Price-Competitive Without Sacrificing Quality

To keep your customers loyal, your pricing must remain competitive. But staying ahead on pricing doesn’t mean compromising your profitability.

The key is to reduce operational costs.
With Frotcom, you gain visibility into your fleet’s performance and efficiency, allowing you to identify cost-saving opportunities and streamline operations. This allows you to maintain competitive pricing while protecting your margins.

Solution – Provide a good service to your customers

Be Flexible to Respond to Customer Demands

Customers expect fast and flexible responses, even when their requests disrupt your plans.

Whether it’s a last-minute job or a schedule change, you need the right tools to adapt on the fly, accept the service, clearly communicate the changes to the corresponding drivers, and finally, deliver the service on time without affecting other services, disrupting organization or upsetting other customers

Frotcom helps you manage last-minute service requests by locating the nearest available vehicle, adjusting routes in real-time, and updating drivers with new instructions (all without compromising existing commitments).

Recommended Features

Keep Customers Informed Every Step of the Way

If you want to provide excellent service, keep your customers informed about the status of the services you provide.

Uncertainty creates stress, so keep your clients informed about the status of their deliveries at all times.

With Frotcom, you can offer customers real-time visibility through tracking tickets or automated alerts (via SMS or email) that notify them when vehicles are approaching. This transparency builds trust and improves the overall service experience.

Recommended Features

Deliver as Promised, Even When the Unexpected Happens

The last thing customers want to hear is excuses. “I understand your truck had an accident, and I’m sorry about that, but I need my goods here before 7 p.m. sharp, as you promised. Otherwise my production will stop, and I’ll miss my deadline.”

Delays happen, but excuses won’t satisfy your customers. You need to act fast and deliver on your commitment, when something goes wrong.

Frotcom equips you with the tools to locate alternative vehicles quickly, check drivers’ availability and compliance (e.g., driving hours), and reassign jobs on the spot.

The result? Seamless service, even in challenging situations.

Recommended Features

"Using Frotcom’s tracking tickets, the company provides its clients with the location of their freight in real time and other relevant information related to their cargo."

Gregor Čampa

Managing Director

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Autotransporti Čampa - Slovenia

A complete fleet management solution

Frotcom is a complete package. Our software contains all the features you need to manage your fleet, whatever the industry you work in. Discover how we can help.

Improve Fleet Operation Traceability

Increase Fleet Productivity

Increase Fleet Safety and Security

Keep your fleet compliant and efficient

Scale Up Your Fleet Operations

Take control of your fleet’s operating costs